Refund policy

At Scentlore, each candle is carefully handmade and packaged with love. Because our products are handmade and personal-use items, we do not accept returns or exchanges.

However, if your order arrives damaged, defective, or you received an incorrect item, please contact us at support.scentlore@gmail.com within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Photos of the damaged or incorrect item and packaging, if applicable
  

For damaged items, please send:

• Photos of the damaged item
• Photos of the shipping box
• Photos of the packaging inside the box
• A photo of the shipping label
• A brief description of the damage
  

Please keep the original packaging and damaged item until we have resolved your claim, as they may be required for a shipping claim.

We’ll review your request and work with you to find the best solution. Depending on the situation, we may offer a replacement or a store credit/promo code for the value of the affected item, which can be used toward another purchase on our website.

Please note that we cannot offer refunds or replacements for items that have been used, burned, or damaged after delivery. Scentlore is not responsible for damage caused by improper storage or exposure to excessive heat after delivery.

We want you to love your Scentlore experience, so if something isn’t right with your order, please reach out — we’re always happy to help.